About Complete Resources page problems

[Alex]

Howdy, I'm alive!

As someone maybe noticed, there are issues with the complete resources files.
That's because of those damned hosting guys, that emailed me stating we were having too many files per folder, as well as violating some not-better-defined resources policy (about disk and CPU).

FYI, about the number of file per folder, they wrote:

Due to this, web access has been revoked on the directories.

And in general they also wrote me (and without any prior notice) this:

Due to the serious nature of this situation, your hosting account will be suspended if you do not resolve this issue by 2/2/2014. Please note that if the hosting account is suspended, any websites you host on this plan will be disabled.

Honestly, I was SOOOOOOOOO pissed off when I saw that. They put down the entire files of complete resources without even a notice!
2 quick things I replied them immediately:

I understand your will of solving this, but stating "fix in 2 days or we will suspend" seems just unappropriate to me.
I wonder if you would be that fast in eventually returning my money (paid up to 2018) in the event I would decide to leave.

Number of files per folder:
Now you're preventing web access, but really you never told me about such limit.
And I can ensure you there were already more than 1024 files per folder since when I moved this domain on you.
A pre-alert instead of suddenly preventing web access after years of being there would had been more appropriate.

Then, I fixed the issue myself by splitting files in folders, to match their rules. And I sent this last reply to them:

While waiting for your reply, maximum file/folder issue has been solved.
Now no folder contains more than 1000 files.
Kindly give web access back for those folder ASAP.
Considering the rush you wanted to push on me, I really expect a reply within a couple hours maximum here.

Still waiting for their reply....

[Archem]

Not the best customer support, is it?

[Alex]

STILL waiting for a reply.....

[Meiscool]

Write them a nasty letter complete with curse words and feces.

[Alex]

They're Americans.
Considering today is Friday and Sat/Sun will be the SUPERBOWL weekend... I'm not really expecting any other ping back before Monday
I already fixed the folder issue, and Osmose already updated the forums to the latest versions.

So now, no matter how much traffic this place generates now, they'd better not even THINK at touching this hosting.
If not our future, these are our memories. Doesn't matter, both will be defended.
Words of wisdom in perfect old-school RPG style!

[SaiKar]

They're Americans.
Considering today is Friday and Sat/Sun will be the SUPERBOWL weekend... I'm not really expecting any other ping back before Monday

Don't stereotype; I'm working both days this weekend :p

[Archem]

So now, no matter how much traffic this place generates now, they'd better not even THINK at touching this hosting.
If not our future, these are our memories. Doesn't matter, both will be defended.
Words of wisdom in perfect old-school RPG style!

Hell yeah. It's comforting to know that things have been dealt with.

[Alex]

Sai, hehehe... honestly, I really feel you.
24/7 wasn't enough, so I started to deal with every single Country in the World.
Playing with timezones, now I'm officially a 32/8!

But yeah. We've dealt with things. Now waiting for their move... and to have the CR back too!

[Alex]

First victory: CR are back!
Now they still claim we're overutilizing CPU resources. I'm currently downloading some logs, perhaps there's some page online that's invoking one of the generator's script too often... Let's see.
If I'll find anything, eventually I'll just ban some IP some way

[DragonBlaze]

First victory: CR are back!
Now they still claim we're overutilizing CPU resources. I'm currently downloading some logs, perhaps there's some page online that's invoking one of the generator's script too often... Let's see.
If I'll find anything, eventually I'll just ban some IP some way

Well a victory is a victory!

It sounds like this hosting company is just terrible. How can a 10 year old website with a handful of active users be 'over utilizing' CPU resources? A good hosting company should have a modern stack to host their sites so they don't run into these stupid problems, or at the very least implement some sort of throttling for the CPU or pages that eat up lots of CPU.

[Alex]

Extra update. They wrote again.
The claim is no more about CPU usage... they say we're using more than 4 TB or memory per day (yes, no mispell - THEY SAY FOUR TERABYTES PER DAY!).

Testing the best I was able to find was the forum file included in the normal site to show you if you have new PMs, but still it was 4.25 MB per hit. Slightly high in any case.
So, to verify if it was the cause, I temporary left that there only in the homepage, but disabled it from all of the other pages (especially the CR one).

So next step is to wayt a couple days for them to send new stats and see if this foum include was really the cause.

But man... 4TB per day?!?!?!?!?!?!?!? It's like 16,384 hits of 256 Kb each. In the Golden age, perhaps
So now, I'm curious to see what else they can find out.

[Cerebus]

Don't you guys understand? Lord Raffles found a job there and is finally executing his plan to destroy Charas! We are doomed!

Seriously though. It's weird that they do seem to try and find any possible reason to shut us down.

[Archem]

Indeed. Why are they going through so much effort to try and kill the site? I really doubt that we're running that much traffic through here.

[Razor]

That's pretty damn strange. 4 terabytes, daily? That's Chronicles of Riddickulous.

[Diamond Star]

Good, I see that complete resources is restored and be available to download again.