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[X_marks_the_ed]

My family has comcast digital cable, which was perfect for my father who's always making DVDs from episodes on our DVR.

However, during a massive thunderstorm, Comcast shut down for about three days, leaving us with just regular cable. This was just fine for us. But we just got our bill. WE got charged for the three days we didn't get service!

That's just ridiculous. Any other comcast cable users go through this?

(The point of this thread is not to tell me to change to some other service or to say that comcast stinks. The point is to see if Comcast isn't just doing it to us.)

[DragonBlaze]

I don't have comcast, but I think this would happen for everyone. Companies like comcast charge per month usually. If you would terminate your service mid month, you would get charged for the whole month. The same thing goes with minutes on phones or dialup.

[Apex]

Hire an old lady to call and complain...

Trust me, it always works, and half the time you end up with a discount or an upgrade in your package...

[Meiscool-2]

Um, hello. Comcast doesn't bill you by the day, they bill you by the month. If you use their cable for even one minute in a month, they bill you for all 30 days or however many are in the month.

At least, it's pretty wacko if they charge by day.

[neb87]

every time i call 2 complain, some guy from bombay answers, and i cant understand him, and he is trying to make me buy showtime or some crap

[Razor]

Perhaps Ed's family has arranged a deal for a day to day payment?

[X_marks_the_ed]

Originally posted by Razor
Perhaps Ed's family has arranged a deal for a day to day payment?

Close though. An old package. You pay week by week. But if you do not recieve service for 3 days or more in a row, the week is free.

[Drace]

Well don't complain here, call the corporate bastards and demand your free week. Threaten to sue them ( It's the AMERICAN WAY !!!). If it's in your contract, you have a right to it.

[69_so_fine]

If you want to get technical, they proboblly ment you need to have a whole 72+ hours without service and you were proboblly out for only 70 or 71 hours, and if thats the case youd be wasting your time takeing it to court